This website is owned and operated by Bread Matters Limited. We are a small business and want you to be completely happy with our products and our service. If you have any suggestions or comments or if you need to contact us, please email us using the link on the shop page or the details below.
Our Contact details
Bread Matters Limited
Macbiehill Farmhouse, Lamancha, West Linton, Peeblesshire, Scotland, EH46 7AZ
Telephone: 01968 660449
Bread Matters Limited is registered in Scotland.
Our Company No. is SC377508
Our VAT Reg No. is GB 809 2219 37
Our Data Protection Register Entry is Z9900317
Purchasing Baking Equipment and other items from our online shop
Making a purchase could not be easier. Just browse our shop pages and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to 'Checkout' and you will be asked for a few details that we need so that we can deliver your purchase. If you have a voucher code to use, it is best to 'View Basket' before going to the Checkout.
We accept payment by cash, cheque, bank transfer or PayPal.
You can pay online by credit/debit card via Secure Trading or by PayPal. If you prefer, you can order by telephone and either give us your credit card details, arrange a bank transfer or send a cheque.
Cheques should be made payable to ‘Bread Matters Ltd'. Orders will not be despatched until the appropriate payment has cleared our account.
Shipping And Handling
Parcels up to 2 kilos in weight go by Royal Mail Parcel Post (usually second class). Our choice of delivery services for larger packages in the UK and most deliveries outside the UK will vary. Unlike some online traders, we do not have contracts with large corporations or heavy discounts on our delivery costs. We try to reflect the actual, current cost of delivery in the charges we make to customers.
We usually despatch goods on Mondays and Thursdays. If you need to receive the goods by a specific date, please contact us and we will do our best to meet your deadline or, at least, give you the most accurate information we can about your delivery. Certain larger items of baking equipment are delivered directly from the manufacturer within 2-3 weeks. If your order is likely to be delayed more than this, we will do our best to inform you and supply an estimated delivery date.
Note: Occasionally, an item you have ordered may be out of stock. This is unlikely to happen but if it does, we will contact you immediately to suggest an alternative, inform you of when we will have the item available or arrange a full refund of any payment you have made.
If your purchases do not arrive in good condition, or if there is a mistake in your order, please let us know immediately and give us brief details, including the date the parcel was delivered.
We will either send you a replacement free of charge (provided we still have some in stock) or you can choose to have your money refunded.
Some items are zero rated for VAT; others attract VAT at the standard rate and this is included in the price. We are also legally obliged to charge VAT on the packing and delivery costs of larger (over 2 kg) consignments that are not delivered by the ordinary postal service.We can only supply goods VAT-free to other EU countries (including Ireland) if you are able to give a current VAT Registration number that is valid in your own EU member state.
Credit Card Security
All credit card numbers are encrypted by Secure Trading. They are not held in clear text on any website and they are not passed to Bread Matters Ltd.
If you need to reach us, please email us using the link on the shop page or call us on 01968 660449 (International +44 1968 660449). Alternatively, you can write to us at Bread Matters, Macbiehill Farmhouse, Lamancha, West Linton, Peeblesshire, Scotland EH46 7AZ.